Privacy Policy

1. Introduction

Seraphim Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email address, phone number, mailing address)
• Date of birth and gender
• Health-related information provided through intake forms, session check-ins, and consent forms
• Communication preferences and session preferences

Usage Data

• Browser type and version
• Pages visited, time spent, and navigation patterns
• Device information and IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our wellness services
• To communicate with you about appointments, sessions, and updates
• To process payments and manage billing
• To personalize your experience and tailor sessions to your needs
• To comply with legal and regulatory obligations
• To protect the security and integrity of our platform

4. Payment Processing

We use Vagaro as our third-party payment processor to handle payment transactions. When you make a purchase or save a card on file, your payment information is transmitted directly to Vagaro and is not stored on our servers. Vagaro's use of your personal information is governed by their own privacy policy, which can be found at https://www.vagaro.com/privacy-policy.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption at rest and in transit. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or providing services to you (e.g., payment processors, cloud storage, scheduling tools)
• Legal Compliance: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

8. Third-Party Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in Section 11.

10. Children's Privacy

Our services are intended for individuals of all ages, including children when accompanied by a parent or guardian. For children under 18, we require parental or guardian consent before collecting personal information. If we learn we have collected personal information from a child without proper consent, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.